Terms of Service

Effective Date: March 18, 2026  |  Last Updated: March 18, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), the owner and operator of the website located at punchpizzas.digital (the "Website") and all associated online ordering platforms, mobile interfaces, and related digital services.

By accessing our Website, creating an account, browsing our menu, placing an order, making a purchase, or otherwise engaging with our digital or physical services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, registered users, customers, and any other individuals or entities who access or use our services in any manner. If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in that case, "you" and "your" shall refer to that entity.

We reserve the right to modify these Terms at any time, and your continued use of the Website following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

2. Description of Services

Punch Pizza is a food service business operating in the United States that provides the following services through its Website and related platforms:

• Online Menu Browsing: Users may browse our full menu of pizzas, appetizers, beverages, desserts, and other food and beverage items available for order.
• Online Ordering: Users may place orders for pickup or delivery through our Website or affiliated third-party delivery platforms.
• Delivery Services: Where available, we provide home and business delivery of food orders within designated service areas.
• Catering and Group Orders: We offer catering services for events, corporate gatherings, and large group orders, subject to availability and advance notice requirements.
• Promotional Offers and Loyalty Programs: From time to time, we may offer promotional deals, discounts, coupon codes, and loyalty rewards programs to registered users and customers.
• Customer Account Services: Users may create and manage personal accounts to save order history, manage payment methods, and access personalized offers.
• Customer Support: We provide customer support via email and other communication channels to assist with orders, complaints, and inquiries.

All services are subject to availability, applicable laws, and these Terms. We reserve the right to modify, suspend, or discontinue any service or feature at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Food items described on our Website are subject to change without notice. Menu items, prices, and availability may vary by location. Images of food items on our Website are for illustrative purposes only and may not exactly represent the final product delivered or served.

3. Eligibility and User Obligations

3.1 Eligibility

To use our services and place orders through our Website, you must:

• Be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater;
• Be a legal resident or authorized occupant of a location within our delivery service area;
• Have the legal capacity to enter into a binding contract under applicable United States law;
• Provide accurate, complete, and current information when creating an account or placing an order;
• Not be a person barred from receiving services under the laws of the United States or other applicable jurisdiction.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including in cases where we believe a user does not meet the eligibility criteria outlined above.

3.2 Account Registration

To access certain features of our Website, including online ordering and loyalty programs, you may be required to register for an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the confidentiality and security of your password and account credentials;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or for any other reason.

3.3 User Obligations

As a condition of using our services, you agree to use the Website and all associated services only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use and enjoyment of the Website. You agree to:

• Comply with all applicable local, state, federal, and international laws, regulations, and ordinances;
• Provide accurate delivery information, including address, contact number, and any applicable access instructions;
• Be present or ensure an authorized recipient is present to accept delivery at the designated address and time;
• Pay all charges incurred in connection with your orders, including applicable taxes, delivery fees, and service charges;
• Treat our staff, delivery personnel, and other users with respect and courtesy;
• Not engage in any conduct that could damage, disable, overburden, or impair our Website or servers.

4. Prohibited Activities

You agree not to engage in any of the following prohibited activities in connection with your use of our Website or services:

• Using the Website for any unlawful purpose or in violation of any local, state, national, or international law or regulation;
• Attempting to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website;
• Using automated tools, bots, scrapers, or similar technologies to access, collect, or extract data from our Website without our express written consent;
• Engaging in any form of fraudulent activity, including placing fraudulent orders, providing false payment information, or making unauthorized chargebacks;
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;
• Uploading or transmitting any viruses, malware, or other malicious code that may damage or interfere with our Website or services;
• Collecting or harvesting personally identifiable information from our Website without authorization;
• Using our Website or services to send unsolicited communications, spam, or advertising;
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein;
• Attempting to reverse engineer, decompile, or disassemble any software or technology underlying our Website;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying our Website or services;
• Posting or transmitting any content that is defamatory, obscene, abusive, threatening, harassing, or otherwise objectionable;
• Circumventing or attempting to circumvent any security features of the Website;
• Reselling or commercially exploiting any portion of our services without our express written consent.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation reporting such activity to law enforcement authorities.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected items at the prices and under the conditions displayed at the time of ordering. Your order constitutes a binding offer to purchase, which we may accept or decline at our sole discretion. An order is confirmed and accepted only when you receive a confirmation notification via email or on-screen confirmation through the Website.

We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, errors in pricing or product description, suspected fraudulent activity, or inability to complete delivery to your specified address.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices displayed at the time of order confirmation are final for that transaction. Applicable sales taxes, delivery fees, and other charges will be calculated and displayed prior to final order confirmation.

We make every effort to ensure the accuracy of pricing on our Website; however, errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel your order and notify you of the discrepancy.

5.3 Payment

We accept payment through the methods displayed on our Website at the time of ordering, which may include major credit cards, debit cards, digital wallets, and other electronic payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You will pay all charges incurred by your account, including applicable taxes and fees.

All payment transactions are processed through secure third-party payment processors. We do not store your full payment card information on our servers. Your use of our payment services is also governed by the terms and conditions of the applicable payment processor.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. However, if you receive an incorrect, incomplete, or unsatisfactory order, please contact us within a reasonable time (generally within twenty-four (24) hours of receiving your order) at [email protected], and we will work with you to resolve the issue, which may include a replacement, store credit, or refund at our sole discretion.

6. Delivery Terms

Delivery services are subject to availability in your area. Estimated delivery times provided on our Website are approximations only and may vary due to factors outside our control, including traffic conditions, weather, high order volume, or other unforeseen circumstances. We shall not be liable for any delay in delivery.

You are responsible for providing accurate and complete delivery information. If a delivery cannot be completed due to an incorrect address, absence of an authorized recipient, or inaccessible delivery location, we reserve the right to charge a redelivery fee or treat the order as non-refundable.

Risk of loss and title for ordered items pass to you upon delivery to the address you specified. We are not responsible for any theft, damage, or deterioration of food items after successful delivery.

7. Intellectual Property Rights

All content on our Website, including but not limited to text, graphics, logos, images, photographs, video content, audio clips, data compilations, menu designs, software, and the overall look and feel of the Website (collectively, "Intellectual Property"), is owned by or licensed to Punch Pizza and is protected under United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable federal and state laws.

The Punch Pizza name, logo, and all related marks, trade names, and trade dress are trademarks or service marks of Punch Pizza. You may not use any of our trademarks or service marks without our prior written consent. All rights not expressly granted herein are reserved.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for personal, non-commercial purposes, specifically to browse our menu and place orders for your own consumption. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website;
• Use our Intellectual Property for any commercial purpose without our express written consent;
• Modify, create derivative works from, or reverse engineer any content or software on the Website;
• Remove any copyright, trademark, or other proprietary notices from our content.

Any unauthorized use of our Intellectual Property may violate copyright laws, trademark laws, and other applicable regulations and could result in criminal or civil penalties. We actively monitor and enforce our intellectual property rights.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Punch Pizza, including but not limited to third-party food delivery platforms, payment processors, and social media platforms. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

Your interactions with third-party websites and services, including payment and delivery of goods and services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third parties. We encourage you to read the terms and privacy policies of any third-party services you use in connection with our services.

9. Disclaimers and Warranty Disclaimer

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED;
• WARRANTIES REGARDING THE SAFETY, QUALITY, OR SUITABILITY OF ANY FOOD PRODUCTS FOR INDIVIDUALS WITH SPECIFIC DIETARY RESTRICTIONS, ALLERGIES, OR HEALTH CONDITIONS.

Allergen Notice: Our food products are prepared in facilities that handle common allergens including but not limited to gluten, dairy, eggs, nuts, soy, and shellfish. While we make reasonable efforts to accommodate dietary restrictions when requested, we cannot guarantee that any menu item is completely free from allergens. Customers with severe food allergies are advised to contact us directly at [email protected] before placing an order.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in full. In such jurisdictions, our warranties are limited to the minimum extent permitted by applicable law.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA;
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE OUR WEBSITE OR SERVICES;
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM THE CONDUCT OF ANY THIRD PARTY IN CONNECTION WITH OUR SERVICES;
• DAMAGES ARISING FROM ANY FOOD PRODUCT CONSUMED AFTER DELIVERY, INCLUDING ANY ADVERSE HEALTH EFFECTS.

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED (INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

Some states, including New Jersey and Massachusetts, do not allow limitation of liability for personal injury resulting from negligence or for death, so the above limitations may not apply in full in those jurisdictions.

11. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its respective officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorneys' fees) arising from or related to:

• Your use of or access to our Website or services;
• Your violation of any provision of these Terms of Service;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property or privacy right;
• Any content you submit, post, transmit, or otherwise make available through our Website;
• Any fraudulent, negligent, or wrongful conduct by you in connection with your use of our services;
• Any dispute between you and a third party arising from your use of our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate fully with our defense of such claim. You agree not to settle any such matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

12. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or relating to these Terms or your use of our services shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Punch Pizza's principal place of business is located, without regard to its conflict of law provisions.

To the extent that any dispute is not subject to mandatory arbitration as described below, you agree to submit to the personal and exclusive jurisdiction of the federal and state courts located within the United States for the resolution of any such disputes. You hereby waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

These Terms shall be interpreted and enforced in accordance with applicable United States federal law, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing consumer protection and unfair or deceptive trade practices, and applicable state consumer protection laws. To the extent our services are accessed by residents of California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) may also apply to the processing of your personal information.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and describe the nature of your dispute in reasonable detail. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally, either party may proceed to formal dispute resolution as outlined below.

13.2 Binding Arbitration

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES THAT CANNOT BE RESOLVED INFORMALLY SHALL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY A RECOGNIZED ARBITRATION BODY (SUCH AS THE AMERICAN ARBITRATION ASSOCIATION, "AAA") IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES THEN IN EFFECT.

The arbitration shall take place in the United States, and the arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have authority to award any remedy available at law or in equity, except that the arbitrator shall not have authority to award punitive damages in excess of what is permitted by applicable law.

The costs of arbitration, including filing fees and arbitrator compensation, shall be allocated as provided by the applicable arbitration rules. Each party shall bear its own attorneys' fees and costs unless the applicable arbitration rules or law otherwise provides.

13.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PUNCH PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If a court or arbitrator determines that this class action waiver is unenforceable for any reason with respect to a particular claim, then that claim shall be severed and proceed in court rather than in arbitration.

13.4 Exceptions

Notwithstanding the foregoing, either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

14. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you use or access our Website or services. We reserve the right, at our sole discretion, to:

• Terminate or suspend your access to all or part of our Website and services at any time, with or without notice, for any reason, including but not limited to a violation of these Terms;
• Delete your account and all associated data in accordance with our Privacy Policy;
• Refuse service to any individual or entity at our discretion.

You may terminate your account at any time by contacting us at [email protected] or by using any account deletion feature available on the Website. Termination of your account does not relieve you of any obligation to pay outstanding charges or fulfill any obligations that arose prior to termination.

Upon termination of your account or access to our services, all licenses and rights granted to you under these Terms shall immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 7 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Governing Law), 13 (Dispute Resolution), and 16 (General Provisions).

15. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In the case of material changes, we may also provide notice through the Website, by email, or through other means we deem appropriate.

Your continued use of our Website or services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately stop using our Website and services. We encourage you to review these Terms periodically to stay informed of any updates.

Changes to these Terms will not apply retroactively and will not affect any pending orders placed before the effective date of the change, unless otherwise required by applicable law.

16. General Provisions

16.1 Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, the invalid, illegal, or unenforceable provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalidity or unenforceability of any single provision.

16.2 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or guidelines incorporated herein by reference, constitute the entire agreement between you and Punch Pizza with respect to your use of our Website and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the same subject matter.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Punch Pizza. No waiver of any breach or default hereunder shall be deemed a waiver of any subsequent breach or default of the same or similar nature.

16.4 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without such consent shall be null and void. We may freely assign these Terms or any of our rights or obligations hereunder without your consent, including in connection with a merger, acquisition, sale of assets, or by operation of law.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, civil unrest, government action, labor disputes, power outages, internet disruptions, or any other cause beyond our reasonable control. In such events, our obligations will be suspended for the duration of the force majeure event.

16.6 No Third-Party Beneficiaries

These Terms of Service are for the sole benefit of you and Punch Pizza and do not create any third-party beneficiary rights. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

16.7 Electronic Communications

By using our Website and services, you consent to receive electronic communications from us, including order confirmations, receipts, promotional materials, and other information related to your account and our services. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing, to the fullest extent permitted by applicable law.

17. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, our services, or any transaction with us, please do not hesitate to contact us using the following information:

We are committed to responding to all inquiries within a reasonable timeframe. For urgent matters related to an active order, please include your order number in your communication to expedite our response.

For matters relating to data privacy and your personal information rights under applicable United States law, including the California Consumer Privacy Act (CCPA/CPRA) where applicable, please direct your inquiry to the same email address above with the subject line "Privacy Rights Request."